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Adult Protective Services

The Adult Protective Services is a division of the Arizona Department of Economic Security (DES). Every year in Arizona, DES receives thousands of reports alleging that a vulnerable adult (people 18 years of age and older) are the victims of neglect, abuse or exploitation. The most common of these allegations involve self-neglect situations where the adult’s safety or well-being is being compromised by their inability to take care of their basic needs, their medical needs, their finances, their home environment or their personal hygiene. In other cases, vulnerable adults may be the victims of neglect, financial exploitation or physical, emotional or sexual abuse.

Adult Protective Services can help. Working in partnership with law enforcement, the courts and community based service providers, APS can assist in facilitating services and supports that help protect vulnerable adults from abuse, neglect or exploitation, and help them live as independently as possible.”

If you or someone you know is a possible victim of neglect, abuse or exploitation please contact the Adult Protect Services. You can report abuse, neglect, and exploitation of Arizona’s vulnerable or incapacitated adults seven days a week via two methods:

         1. The statewide toll-free telephone reporting line is available:
             Monday-Friday 7:00 a.m. - 7:00 p.m. / Saturday - Sunday and state holidays 10:00 a.m. - 6:00 p.m.

         2. The ONLINE REPORT is available 24 hours a day, 7 days a week.

  • Voice: (877) SOS-ADULT  (767-2385)
  • TDD: (877) 815-8390

You may also contact Department of Health Services for assistance regarding issues with licensed or unlicensed facilities:
           Monday - Friday, 8:00 a.m. to 5:00 a.m. at (602) 364-2536.

                        ALL REPORTS ARE CONFIDENTIAL